Return Policy

RETURNS POLICY 

Our returns policy applies to all purchases made on the website au-shop.aperol.com operated by Upstairs Yellow Pty Ltd and is in addition to your statutory rights under the Australian Competition and Consumer Act and similar laws.  

We are unable to provide refunds if you change your mind on purchases so please choose carefully. We have detailed sizing guides for our wearable merch, so please use these to help with your purchase.  

We are only able to offer refunds if:  

• The product is faulty or is not of acceptable quality; or 
• The product is not fit for its intended purpose; or 
• The product does not match our description  
• The product is within 14 days from the date of dispatch and includes your invoice as proof of purchase  
• The product is in new, original condition, unworn with all the garment tags still attached (for clothing) 

Faulty Product 

A customer is entitled to a replacement or refund if a purchased product differs heavily from the photo or description on the website, or is otherwise faulty, damaged, unsafe or unfit for purpose. If the product has been damaged due to poor care or misuse, Aperol will not issue a refund. 

Once a faulty product claim has been successfully lodged, a refund or exchange of equal value will be issued at the discretion of Aperol. 

HOW TO RETURN YOUR ITEMS 

If you meet the conditions above, please email us at shop-au@aperol.com to begin your return or exchange request. 

Returns of items where it is apparent that the conditions have not been met may result in a refund not being issued. Please note that online orders can be only returned through this online process so please hold onto your items in the event we require it to be sent back to our team  

We will issue your refund using the same payment method you used to make your purchase.  

Where an item is damaged through misuse or abnormal use, Upstairs Yellow will not provide a refund, exchange or repair.